Privacy Policy
 

Privacy Policy

1. Introduction

At ITcontinuITy, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number.

Business Information: Company name, job title.

Technical Information: IP address, browser type, operating system.

Additional Information: Any other data you voluntarily provide.

3. How We Use Your Information

Your personal data is used for the following purposes:

To provide and manage our IT consultancy services.

To communicate with you and respond to your enquiries.

To improve our services and enhance customer experience.

To comply with legal obligations and safeguard our rights.

The legal basis for processing your personal data may include your consent, the performance of a contract, compliance with legal obligations, or our legitimate interests.

4. Data Sharing and Disclosure

We do not sell, trade, or transfer your personal data to third parties without your consent, except in the following cases:

Trusted Service Providers: Partners assisting in business operations, bound by confidentiality agreements.

Legal Compliance: To comply with legal requirements or respond to lawful requests.

Protection: To safeguard our rights, property, or safety, or that of others.

5. Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While we strive to maintain high security standards, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. After the retention period, your data will be securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal data:

Access: The right to access and obtain a copy of your personal data.

Rectification: The right to correct any inaccurate or incomplete personal data.

Erasure: The right to request the deletion of your personal data.

Restriction: The right to restrict or object to the processing of your personal data.

Data Portability: The right to request your data in a structured, commonly used format.

To exercise your rights, please contact us using the details provided below.

8. International Data Transfers

If we transfer your data outside the UK or the European Economic Area (EEA), we ensure adequate protection through mechanisms such as Standard Contractual Clauses or equivalent safeguards.

9. Cookies and Similar Technologies

Our website uses cookies to enhance your browsing experience. For details on the types of cookies we use, their purposes, and how you can manage them, please refer to our [Cookie Policy].

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant updates will be communicated on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: security@ITcontinuITy.co.uk